Claims Service

Please contact us to assist you with your claim.*

We are here to help take the pressure off you and your business:

Fill in our Claim Form*

Call us on: 1300 670 250

Email us on claims@smartinsure.com.au

The best way to provide your claims information is on our claim forms here:

Contract Works Claim Form
Electronic Equipment Claim Form
Fire, Storm, Tempest or Water Damage Claim Form
General Claim Form
Glass Claim Form
Machinery Breakdown and Fusion Claim Form
Marine Transit Claim Form
Motor Vehicle Accident Claim Form
Pleasure Craft / Hull Claim Form
Professional Indemnity Claim Form
Public & Products Liability Claim Form
Specified Items, Tools of Trade or Transit Claim Form

How we help you with a claim:*

Responsive claims handling.
Advise you on what information you’ll need to provide the insurer with.
We represent you with the insurer to maximise your claim.
Interpreting policy wording for you.
Challenging insurers to view you claim fairly.
Expediting the claims process.
Arranging your cheque.

How you can minimise your risk.*

Take whatever action possible to minimise damage.
In the case of theft, burglary, and malicious damage, notify the police.
In the case of liability, do not admit liability (your insurer will)
Report any claims promptly.
When in doubt, consult with us. We’re here to help you.

Important*

Our team have no power to authorise claims.

However, our experience and assistance can help you when you have a claim.

Emergency Claims Contacts

Should you require emergency assistance or advice out of our office hours:

24 hr Insurer Claim Hotlines


Allianz Australia Insurance	131 000
Zurich Australian Insurance	131 687
SES State Emergency Service	132 500
CGU Insurance	1300 550 194
QBE Insurance	1300 361 561
VERO/Suncorp	1300 888 073

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Our Partners*